Effective Date: August 4, 2020
Last Updated: August 4, 2026

This Privacy Policy describes how eVOLV Strong, referred to in this Privacy Policy as “eVOLV Strong,” “eVOLV,” “we,” “us,” or “our,” collects, uses, discloses, retains, and protects information when you use the eVOLV Fitness app, our website, and any related fitness, coaching, scheduling, communication, or digital services collectively referred to as the “Services.”

By downloading, accessing, creating an account for, or using the eVOLV Fitness app, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The eVOLV Fitness app is operated by:

eVOLV Strong
Albuquerque, New Mexico, United States
Website: https://www.evolvstrong.com
Email: [email protected]
Telephone: (505) 420-6754

2. Scope of This Policy

This Privacy Policy applies to information collected through:

The eVOLV Fitness app;

eVOLV Strong websites and online forms;

Fitness assessments and progress-tracking features;

Communications between users and eVOLV Strong;

Coaching, scheduling, membership, and training services;

Integrated services that are made available through the app.

This Policy does not govern the independent privacy practices of third-party services that you access outside the eVOLV Fitness app.

3. Information We May Collect

The information collected depends on the features you use and the permissions you grant.

A. Account and Contact Information

We may collect:

First and last name;

Email address;

Telephone number;

Username and password;

Mailing address;

Date of birth or age;

Profile photograph;

Emergency-contact information;

Membership status;

Account preferences.

B. Health, Wellness, and Fitness Information

When voluntarily provided by you, we may collect:

Height and weight;

Body measurements;

Body-fat percentage;

Fitness goals;

Workout history;

Exercises completed;

Sets, repetitions, resistance, duration, and performance;

Cardiovascular activity;

Mobility and flexibility information;

Nutrition and meal information;

Calorie or macronutrient information;

Hydration information;

Sleep, recovery, or wellness information;

Injuries, physical limitations, medications, or health conditions that you choose to disclose;

Fitness assessments;

Progress notes;

Coaching responses;

Habit-tracking information;

Progress photographs and videos.

This information is considered sensitive. You should provide only information that is relevant to your participation in the Services.

C. Device and App Information

We or our service providers may automatically collect:

Device type and model;

Operating system;

App version;

Internet Protocol address;

Device or advertising identifiers, where permitted;

Language and time zone;

Login history;

Features viewed or used;

Session dates and duration;

Diagnostic information;

Performance data;

Error and crash reports.

D. Photographs, Videos, Camera, and Media

With your permission, the app may access your camera, photographs, or stored media so that you can:

Upload a profile picture;

Upload progress photographs;

Record or upload exercise videos;

Send media to a coach;

Document fitness progress.

Access is optional unless a particular feature requires it. You may revoke permission through your device settings, although doing so may disable related features.

E. Health Connect, Wearables, and Connected Services

If the app offers a connection to Google Health Connect, Apple Health, a wearable device, or another fitness platform, and you authorize that connection, the app may receive information such as:

Steps;

Workouts;

Activity duration;

Distance;

Calories burned;

Heart rate;

Sleep information;

Weight or body measurements;

Other health or fitness information you specifically authorize.

We access only the categories you authorize and use such information to provide user-facing fitness and wellness functionality. You may revoke access through the applicable platform or device settings.

Information obtained through Google Health Connect will be handled in accordance with applicable Health Connect permissions and limited-use requirements.

F. Location Information

If the app includes a location-based feature and you grant permission, we may collect approximate or precise location information for purposes such as:

Confirming a facility check-in;

Providing location-related studio information;

Displaying nearby events or services;

Supporting a feature that you intentionally activate.

We will not collect precise location information unless it is reasonably necessary for a disclosed feature and you have granted permission.

G. Communications

We may collect information contained in:

In-app messages;

Emails;

Text messages;

Customer-service requests;

Coaching communications;

Survey responses;

Testimonials;

Reviews and feedback.

H. Payment and Transaction Information

If you make a purchase, we may collect transaction-related information such as:

Product or service purchased;

Price;

Date of purchase;

Membership or subscription status;

Billing contact information;

Payment status;

Limited payment identifiers.

Full payment-card information is generally collected and processed by a third-party payment processor rather than stored by eVOLV Strong.

I. Information From Third Parties

We may receive information from:

App-hosting or fitness-platform providers;

Payment processors;

Scheduling services;

Analytics services;

Authentication providers;

Connected health or wearable platforms;

Social-media services when you intentionally connect or interact with them;

Coaches or trainers providing Services on behalf of eVOLV Strong.

4. How We Use Information

We may use information to:

Create, authenticate, and manage your account;

Deliver workouts, training plans, nutrition guidance, and coaching;

Personalize your experience;

Track your workouts, habits, and progress;

Communicate with you and respond to requests;

Provide scheduling and appointment services;

Process and document transactions;

Administer memberships and subscriptions;

Send workout, appointment, account, or program reminders;

Enable communications between you and your coach;

Provide customer support;

Maintain and improve the app;

Diagnose technical problems;

Analyze app performance and feature use;

Maintain security and prevent fraud or abuse;

Enforce our agreements;

Comply with legal obligations;

Protect the rights, health, safety, or property of users, eVOLV Strong, and others;

Send promotional communications when legally permitted.

We do not use health and fitness information obtained through Health Connect or similar restricted integrations for advertising, data brokerage, or unrelated marketing.

5. Legal Bases Where Applicable

Where a legal basis is required, we process information based on one or more of the following:

Performance of a contract with you;

Your consent;

Our legitimate interests in operating, securing, and improving the Services;

Compliance with legal obligations;

Protection of vital interests;

Establishment, exercise, or defense of legal claims.

You may withdraw consent where processing depends on consent, but withdrawal does not affect processing that occurred before withdrawal.

6. How We Disclose Information

We do not sell your personal information for money.

We may disclose information in the following circumstances.

A. Service Providers

We may provide information to vendors that perform services for us, including:

App hosting and fitness-platform services;

Cloud storage;

Payment processing;

Scheduling;

Email, SMS, and push notifications;

Customer support;

Analytics;

Security;

Data backup;

Professional consulting.

These providers are permitted to use information only as necessary to provide contracted services or as otherwise allowed by law.

B. Trainers, Coaches, and Authorized Personnel

Information may be accessible to eVOLV Strong trainers, coaches, employees, or contractors who need it to provide services, respond to you, operate the app, or administer your membership.

C. At Your Direction

We may disclose information when you direct or authorize us to do so, including when you connect the app with another health or fitness service.

D. Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, subpoena, court order, or lawful government request;

Enforce our Terms of Use;

Investigate fraud, security incidents, or violations;

Protect the safety, rights, or property of a person;

Respond to an emergency involving an imminent risk of harm.

E. Business Transactions

If eVOLV Strong is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

F. Aggregated or Deidentified Information

We may use or disclose information that has been aggregated or deidentified so that it cannot reasonably identify you.

7. Advertising and Marketing

We may use your contact information to send information about eVOLV Strong programs, classes, events, memberships, or offers where legally permitted.

You may opt out of promotional email by using the unsubscribe link. You may opt out of promotional text messages by replying STOP. Even after opting out, you may still receive transactional or service-related communications.

We do not use sensitive health information collected through the app or connected health platforms to create advertising profiles or serve personalized advertisements.

8. Data Retention

We retain information for only as long as reasonably necessary to:

Provide the Services;

Maintain your account;

Fulfill the purposes described in this Policy;

Meet accounting, tax, insurance, contractual, and legal requirements;

Resolve disputes;

Prevent fraud;

Enforce agreements;

Establish or defend legal claims.

Retention periods vary according to the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

9. Account and Data Deletion

You may request deletion of your eVOLV Fitness account and associated personal information by:

Using an account-deletion function within the app, when available; or

Contacting [email protected] with the subject line “Account Deletion Request.”

We may need to verify your identity before completing the request.

Certain information may be retained when required or permitted for legal, security, accounting, fraud-prevention, dispute-resolution, or contractual purposes. Information retained for these purposes will not be used for unrelated purposes.

Deleting the app from your device does not automatically delete your account or information.

10. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

Know whether we process your information;

Request access to information;

Correct inaccurate information;

Request deletion;

Obtain a portable copy of certain information;

Withdraw consent;

Object to or restrict certain processing;

Opt out of promotional communications;

Appeal the denial of a privacy request;

Submit a complaint to an applicable regulator.

To submit a request, contact [email protected].

We will not discriminate against you for exercising a legally protected privacy right.

11. Security

We use reasonable administrative, physical, and technical safeguards intended to protect information, including measures appropriate to the sensitivity and nature of the information.

No security system, network, storage system, or electronic transmission is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for:

Maintaining the confidentiality of your password;

Using a secure device;

Logging out of shared devices;

Promptly notifying us if you suspect unauthorized account access.

12. Data Breaches

If we discover a breach involving information for which notification is legally required, we will provide notices to affected individuals and authorities as required by applicable law.

Consumer health information may be subject to federal or state breach-notification requirements even when HIPAA does not apply.

13. HIPAA Notice

eVOLV Strong is a fitness and wellness business and is not necessarily a healthcare provider, health plan, healthcare clearinghouse, or business associate subject to the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

Information you submit to the app may therefore not be protected by HIPAA unless a specific relationship, service, or written agreement causes HIPAA to apply.

This statement does not limit any privacy or security obligations that apply under other federal or state laws.

14. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from a child under 13 without legally valid parental consent.

Users under 18 may use the Services only with the involvement and permission of a parent or legal guardian and subject to any additional age requirements imposed by Google Play, an app platform, or applicable law.

If you believe a child provided information without appropriate authorization, contact us so that we may investigate and take appropriate action.

15. International Users

The Services are operated from the United States. If you access the Services from another country, information may be transferred to and processed in the United States or another jurisdiction whose privacy laws may differ from those in your country.

Where required, we will use appropriate safeguards for international transfers.

16. Third-Party Links and Services

The app may contain links to, or integrations with, third-party websites or services. Their privacy practices are governed by their own policies.

eVOLV Strong is not responsible for the privacy, security, availability, or content of an independently operated third-party service.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

We will post the updated version within the app, on our website, or through another reasonable method. The “Last Updated” date will identify the most recent revision.

When required by law, we will provide additional notice or obtain consent before materially changing how we use previously collected sensitive information.

18. Contact Us

Questions, concerns, or privacy requests may be directed to:

eVOLV Strong
Albuquerque, New Mexico, United States
Website: https://www.evolvstrong.com
Email: [email protected]
Telephone: (505) 420-6754